1. Objective

…………To ensure the Company conducts its business fairly, correctly, and with verifiable transparency, in alignment with good corporate governance, the Board of Directors has tasked the Audit Committee with receiving complaints from all stakeholder groups. This includes addressing concerns or suspicions that Company units or employees have engaged in improper conduct that could result in damage to the Company, as well as establishing measures to protect whistleblowers who report in good faith.

2. Eligible Individuals for Reporting and Scope of Complaints

…………All stakeholder groups of the Company, including shareholders, customers, trading partners, competitors, creditors, other relevant companies or organizations, executives, and employees of the Company, as well as related persons and those affected by the Company's operations, may report or provide information to the Company. This applies when they observe, are aware of, suspect, or have reasonable grounds to believe in good faith that a Company unit or employee has violated or failed to comply with laws, regulations, rules, good corporate governance principles, the business code of conduct, or operational policies, potentially causing damage to the Company. The Company reserves the right to consider the following issues:

3. Protection and Confidentiality Measures for Whistleblowers

…………To protect the rights of whistleblowers and informants acting in good faith, the Company will conceal their names, addresses, and any information that could identify them. The whistleblower's and informant's information will be kept confidential, with access limited only to those responsible for investigating the complaint. Furthermore, anyone receiving information related to a complaint in the course of their duties is obligated to maintain the confidentiality of the information, the complaint, and all supporting evidence from the whistleblower and informant, as well as any other related documents or evidence. Disclosure of information to unauthorized persons is strictly prohibited, except where disclosure is required by law.

4. Actions Upon Receiving a Complaint

…………The Audit Committee will review all received complaints and instruct the relevant departments to investigate the facts of the reported matter. Alternatively, it may assign the Committee for Considering Whistleblower Reports on Misconduct or Corruption to conduct the investigation. The Audit Committee will periodically monitor the progress until the complaint's resolution.

5. Channels for Submitting Complaints

Whistleblowers must provide detailed information regarding the complaint, along with their name, address, and a contact phone number. Complaints can be submitted to the Audit Committee via three channels:

Channel 1: Mail จดหมายผ่านทางไปรษณีย์

Whistleblowers can send their complaints via mail, addressed to:
Chairman of the Audit Committee (Mr. Wuth Meechouay) or
Audit Committee Member (Mr. Tawee Mee-ngern) or
Audit Committee Member (Dr. Apiwat Pholsayom) or
Audit Committee Member (Mr. Narong Dechathanarujikorn) or
Secretary of the Audit Committee

Please send to:

Ditto (Thailand) Public Company Limited, Head Office
235/1-3 Ratphattana Road, Ratphattana, Saphansung , Bangkok 10240

Channel 2:

…………Internal complaint box within the Company.

Channel 3:

Email to the Audit Committee: auditcommittee